By importing electronic equipment from countries with lower prices (exchange rates), the store can sell it cheaper to its customers in Denmark.
If you are considering buying parallel imported electronics, eg IP Cameras, there are two things you should pay special attention to: The manufacturer's guarantee and the programming of eg the language.
Warranty and right of complaint
Even though the electronic equipment is imported in parallel, you still have rights under the Purchase Act:
- if the fault or the cause of the fault of the parallel imported electronic equipment was present when you purchased it.
- if you have bought the equipment from a Danish seller - either in a physical store or online.
This means that you have a two-year right to make a complaint and may be entitled to have the defect repaired, to have a new item of the same kind or to get your money back in full or in part.
On the other hand, any manufacturer's warranty that normally accompanies goods imported via the manufacturer to the Danish market may lapse when the electronic equipment is imported in parallel.
If the warranty lapses, and if the seller has not informed you about it, it may in itself be a defect under the Purchase Act, and you may, for example, be entitled to a reduction in the price.
Programming and language
Parallel imported electronic equipment may be programmed for the country from which it was imported. This means that there may be a language other than Danish, or that Danish is not available at all.
If the language is to be changed to Danish, it often requires that the equipment is opened and reprogrammed. If the equipment is updated later, the settings may well change, so that the language is again different from Danish.
In addition, the manual will typically be in a language other than Danish.