IPcamshop.dk offers remote support through AnyDesk, this costs €33.59, - per started 20 minutes.
This is done by downloading AnyDesk, which is a small program that gives us access to log in to your computer, but only when the program is running and only with your consent.
In order to be able to help you in the best possible way, it will always be a good idea to have the consequences clear:
1: SADP - installed
2: Login to the Recorder and / or camera
3: Login to your router - this is NOT WiFi login