General information
Smart24 ApS
IPcam-shop.dk
CVR. nr. 42 66 04 34
Thorsvej 14
DK- 4100 Ringsted
E: support@IPcam-shop.dk
T: 70701009
Payment
On IPcam-shop.dk you can pay with Dankort, VISA, VISA electron, MasterCard, Viabill & Bank Transfer.
Delivery
We offer the following delivery forms:
Delivery from Dkr. 35, -
Smaller products can be sent as letter post. (Eg. Stickers, antennas, small cables, etc.).
Expected delivery time is 1-3 working days. Ordered products are sent as a starting point overall.
IPcam-shop.dk is responsible for the goods until you have received them. We deliver worldwide.
If you regret your purchase (withdrawal)
You have 14 days to cancel when you shop with us.
The withdrawal period will expire 14 days after the day you;
1. receive your goods
2. get the last good physical possession, when it comes to an agreement on several items that have been ordered in one order and delivered separately
3. Get the last lot or the last part in physical possession, when it comes to an agreement on the delivery of a good consisting of multiple lots or pieces
You must, within 14 days of receipt notify us that you want to cancel your purchase. The notification shall be given by writing to support@IPcam-shop.dk or call 70701009. In your message, make us clearly aware that you want to use your right to cancen the order. You can also choose to use our return form and send with the return parcel.
You can not cancel by simply reject the goods without giving us clear communication on this.
NOTE: There is no return policy on software.
Returns companies:
Goods sold to companies (EAN, CVR & VAT) are generally not returnable. In special cases, the return of goods / cancellation made by prior written agreement. IPcam-shop.dk reserves the right of return of goods / cancellation of orders to make a Return Material fee of 25% of the invoice value, goods credited to current market prices. Special orders can not be canceled / undone, nor if there is a delay in shipping as IPcam-shop.dk has no control.
Return
You must send your order back to us without delay and within 14 days after you have to inform us that you want to cancel your purchase. You have to pay tha cost of returning the parcel.
Return to:
IPcam-shop.dk, Thorsvej 14, DK- 4100 Ringsted
Please note that we only accept packages sent directly to our address,
we recommend GLS or PostNord.
Remember to fill out: Return & RMA
NOTE: You are responsible for that goods are packed safely in.
You have the risk from the time of delivery of the goods.
Items excluded withdrawal
The following product types are excluded withdrawal
1. Delivery of goods is likely to deteriorate or expire rapidly.
2. Delivery of sealed products, and where the seal has been broken after delivery.
3. Gift Cards.
4. Software.
5. Measuring cables
6. Specifically ordred products
You lose your right of withdrawal if;
If you break the seal on the product, and if the seal has been broken after delivery.
Grading, when you send it back
You are liable for any diminished value of the goods resulting from the handling other than what is necessary to determine the nature, characteristics and the way it works. In other words - you can try the product in the same way as if you tried it in a physical store.
Additionally, please remember that the product must be reset, otherwise we will deduct a fee of Dkr. 100, - pr. product.
Examples of impairments:
Packaging spoiling
Lack of packaging
Mounted Camera
Mounted Hard Drive
Missing accessories
Scratched camera or accessories
Failure to reset 100% (Also from APP/Cloud account)
If the product is tested in addition to what is described above, we consider it as used, which means that you know the chagrin of purchase only get part or none of the purchase amount back, depending on the product's commercial value.
Returns are not faulty:
Sent a product returned as defective and it turns out that there are no errors on the return, you should be aware that a fee of kr. 100, - pr. returned product + return freight.
Refund of the purchase amount
If you regret your purchase, you get of course the amount you have paid us back. In case of an impairment that you are liable to be deducted from the purchase amount.
If you use your right of withdrawal, we will refund all payments received from you, including any delivery costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event within 14 days from the date we receive notice of your decision to withdraw from this contract. We will carry out such reimbursement using the same payment method that you used for the initial transaction.
We may withhold reimbursement until we have received the product, unless you have since been supplied evidence of having sent back the.
Return to:
IPcam-shop.dk, Thorsvej 14, DK- 4100 Ringsted
Please note that we only accept packages sent directly to our address,
we recommend GLS or PostNord.
Remember to fill out: Return & RMA
What should I send back?
You must attach a copy of the order confirmation. The expedition goes faster if you also fills our standard return form that you find here.
Note: We do not receive packages sent by COD or without delivery to our adress.
If there is something wrong with the item (warranty)
Sale of Goods Act shortage rules apply to purchases.
When you shop at IPcam-shop.dk you have the 24-month warranty. This means that you can basically get it repaired or replaced, refund or reduction in price, depending on the specific situation.
It is of course a requirement that the complaint is justified and that the defect is not due to misuse of the product, errors updating example. Firmware, remove of warranty sticker or other injurious behavior.
complaints btb
If you are a wholesale customer and need to complain you must cover all shipping costs for this. This applies both returned to our service center and back again to your business. Complaints will be dealt with within 2-4 weeks, or sooner if possible.
How soon should I Complain ?
You must complain within "reasonable time" after you have discovered the defect. If you advertise within two months after the defect is discovered, the claim is always timely.
We will refund reasonable freight costs
If the complaint is justified, we will refund your (reasonable) shipping costs (A parcel up to 5 kg cost 90,- DKR.). (Use POST Nord or GLS)
Product should be sent to:
IPcam-shop.dk
Thorsvej 14
DK- 4100 Ringsted
We need the following information when sending items to us
When you return the product, please state what the problem is as detailed as possible.
Remember that the product must always be returned in protective packaging, and remember to get a receipt for shipment, so we can return your shipping costs. (Without receipt, we dont return any cost)
The product must be sent to:
IPcam-shop.dk
Thorsvej 14
DK- 4100 Ringsted
Exchange Service
When goods are to be swapped, you must bear the cost of return shipping.
What do we do with your personal information (Privacy Policy)
For you to enter into an agreement with us, we need the following information:
Name
Address
Phone number
Email address
We record of your personal information for the purpose of delivering goods to you.
Personal information registered with IPcam-shop.dk and kept for five years, after which the data are deleted.
When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why.
The director and staff of IPcam-shop.dk have access to the information recorded about you.
The controller on IPcam-shop.dk is the CEO
Information disclosed or sold to third parties. However, information is passed to selected and trusted third men who are entitled to use your personal information in order to deliver the goods you ordered, and keep you orientereret about the status of your order. IPcam-shop.dk user Trustpilot collection of reviews of the buying experience. A few days after your order is completed, we will send you a request to report your purchase experience.
As registered with IPcam-shop.dk you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and all inquiries must be directed to IPcam-shop.dk via email support@IPcam-shop.dk.
Appeals
If you have a complaint about your purchase, please contact our Customer Service on 70701009 or support@IPcam-shop.dk. If we fail to find a solution, you can file a complaint to the Consumer Complaints Board if the necessary conditions are met.
Reservations and disclaimer
IPcam-shop.dk take reservations for any tax changes, price and proofreading errors, technical errors, sold out and force majeure, including labor and defects or delays in deliveries from suppliers.
IPcam-shop.dk has made it easy for you to get relevant information on other websites through links. These websites are outside IPcam-shop.dk's control. Therefore, we can not be held responsible for the content of these pages.
Information on the products ordered from such sites are not included in the description of the goods in the agreement between Buyer and IPcam-shop.dk.
Seller is not liable for direct or indirect losses due to the ordered goods are late to the buyer or the ordered goods have defects when delays or defects caused by Buyer act or omission or circumstances which are beyond the IPCam-shop. dk's control such as war, riot, civil commotion, fire, state interference, seizure, currency restrictions, labor disputes of any kind including strike and lockout, or the like.
IPcam-shop.dk gives no independent guarantee of the goods ordered, and the buyer obtains only the guarantees granted by the manufacturer to buyer.
We do not store customer data encrypted.
We do not transmit customer data encrypted.
Information provided to IPcam-shop.dk transmitted or sold in any way to third parties, and we will record any sensitive personal information.
As registered with IPcam-shop.dk you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and all inquiries must be directed to IPcam-shop.dk via e-mail.
Abuse:
Abuse of IPcam-shop.dk lead to the police.
Subject to change:
IPcam-shop.dk reserves the right to modify and update the rules and conditions applicable to this website. It is therefore important that you keep yourself informed of any changes.
Delivery times:
Unless otherwise stated for the individual items is expected delivery within 1-3 days.
Pick of online ordering:
Collection can take place Monday-Friday 9:00 to 16:00, but only after the has made an online order and this is confirmed ready for pickup by. email or phone.
Cookies
On IPcam-shop.dk use cookies in order to optimize website and its functionality, thus making the visit as easy as possible for you.
You can always delete cookies from your computer, how dependent on your browser.
Logstatistics
We use a log statistics on IPcam-shop.dk which means that a statistical system collects information that can give a statistical picture of how many visitors we have, where they come from and where the site is vacated, etc.
Log statistics are solely for the purpose of optimizing IPcam-shop.dk.
Subject to change:
IPcam-shop.dk reserves the right to modify and update the rules and conditions applicable to this website. It is therefore important that you keep yourself informed of any changes.
