Service agreement video surveillance
Why service agreement?
All electronics, even in the security industry, have a limited lifespan and can be affected by faults.
That is why a service agreement is a good supplement to a security solution and that is why we always recommend this. With a service agreement, you are protected against detected errors that can impair or render your system unusable, as well as the annoyance that the recordings are gone or useless on the day you need to use it.
There are two variants of the service agreement
|
Service agreement |
1 |
2 |
|
Daily inspection of operations |
x |
x |
|
Free offsite technical support |
x |
|
|
Firmware update |
|
x |
Prices per. month incl. VAT:
|
Service agreement |
1 |
2 |
|
Pr. recorder (Regardless of the number of cameras) |
100 DKK |
200 DKK |
Daily inspection of operations
- We keep an eye on the operation of your system and contact you within 24 hours on weekdays if there is a failure on the system.
- We monitor the operation of and contact you in case of problems with your recorder
- We monitor the operation of and contact you in case of problems with your switches
- We monitor the operation of and contact you in case of problems with your hard drives
- This way you ensure that your system is in operation at all times
- If something needs to be fixed via remote support or firmware update devices, you pay for remote support. However, you will be prioritized over customers who do not have a service agreement
Free offsite technical support
- Free telephone support during normal working hours
- Free remote support via "remote login" by specialist
- Time for remote support within 48 hours on weekdays
- Free backup and export of files to Police
- Does not apply to change in or new VCA programming
VCA programming covers extended video analysis. - Applies exclusively to troubleshooting of system failures
Firmware update
- We update your firmware on your recorder for free at least once a year
Minimize errors, risk of hacking and extend system life
Binding
Minimum binding of service agreement is 12 months at a time.
Due to a 14-day right of withdrawal, the service can only be used 14 days after purchase.
Alternatively, you can send an email, but that you waive your 14-day right of withdrawal and then the service can be used immediately
