Hire a technician for 20 min. (IPcam-shop.dk products)
Get help configuring your equipment purchased at Ipcam-shop.
Our skilled and trained technicians will either help you by phone or log in to your system via AnyDesk. Here you can get help with programming the products or setting up the various options the products have.
This can e.g. be...
- port opening in your router
- setting up rules in the cameras
- setting up Hik-connect on your phone
Sådan giver du Adgang ved fravær i AnyDesk
1: Open AnyDesk and press the menu button
2: Select Security
3: Mark Allow unattended access
Prepare and get the most for your money
When you order support, you can advantageously prepare yourself and thereby save time and money in the end. Therefore, we have made a list of things you can prepare.
The item includes 20 minutes of technical setup - read more here .
Please note that this product is only for products purchased at IPcam-shop.dk
All sessions start with the desired "performance" being added to the basket. If you are in doubt about how long it takes, you can either just put 1 in the basket every time the 20 minutes expire or you can throw several times in the basket and then we only deduct for the time used.
- Pre-purchase support (help with design, location, product selection, etc.)
- It can be a good idea to think about requirements and expectations for the plant, price and quality go hand in hand.
- A floor plan, preferably ready to send by email, so we can review the possibilities and solutions
- After-purchase support (instructions, technical support, installation, setup, code recovery, etc.)
- Invoice or order number ready so we can confirm if the products have been purchased here.
- Your computer ready and preferably with ANYDESK installed if we need to log in via remote support ( Download ANYDESK )
- Codes ready (codes for the equipment to be serviced, eg router, camera, NVR, alarm, login, appstore etc.)
Codes can advantageously be changed temporarily so that our technicians can log in themselves. After the session, they just change again.
This protects both you and us.
It is important to us that we provide the best service every day. That's why we'll be so happy if you rate the experience on trustpilot - even if you've rated us before. https://dk.trustpilot.com/review/ipcam-shop.dk?utm_medium=trustbox&utm_source=Horizontal
If you buy a product without buying support, then the product is sold as a pure webshop product, and we can therefore not provide support, except that we can always refer to the user manual and our free video guides.